Ongoing support
For businesses that need someone familiar with their software after the first release. We agree what is covered, how requests are handled, and the time available each month.
Enquire about this serviceWhat’s included
- An agreed monthly allocation and request process
- Maintenance and dependency updates within the supported scope
- Bug fixes and small improvements, prioritized together
- A record of completed work and the next priorities
What we’ll need from you
- The application and its hosting setup
- The kinds of requests you expect each month
- Any operational requirements or existing support agreements
Scope and estimate
Support is quoted around the application and an agreed allocation. Response expectations, larger changes, and any monitoring responsibilities are written into the agreement.
An example engagement
Keeping a business website maintained while making a small set of improvements each month.
Can you support something another team built?
Yes, following an initial review of the code and hosting. That review helps establish what can be supported and what needs attention first.